Professional affordable custom web design and web development, XHTML CSS PHP and MySQL applications.
FAQ
How is my privacy protected ?
I would like to purchase one of your products - what do I do ?
I would like to purchase one of your services- what do I do ?
When and how do I pay ?
How do you minimize my risks ?
What if I don't like the results you've submitted?
How does 30 days money back work?
How can I request a refund ?
How is my privacy protected ?

Our policy requires to provide all the possible means to protect privacy of our customers .
1. We guarantee that customer contact information will be used only for the purpose of initiated project and related follow-ups. It cannot be provided to the 3rd parties without written (Email) permission from the customer.
2. We guarantee that any information received from our customers (whether directly related to the project or not) is considered as absolutely confidential . It is kept in encrypted form and in no circumstances any part of it will be provided or discussed with the 3rd parties without written (Email) permission from the information holder.
3. We do not require your credit card, bank or any other financial information. All the payments are submitted through PayPal services. PayPal is considered the most trusted online payments provider with millions daily transactions. Most of the eBay transactions are paid using PayPal services. See www.paypal.com for more details.
Please let us know if you prefer any other method of payment.
I would like to purchase one of your products - what do I do ?

Simply contact us. Provide us with your contact information and details about your project. Within a few hours we will get back to you and request all the necessary information related to the project. We will estimate duration of the project and will request your approval. Once all the requested information is received and the project duration is approved by you - we will start working on the implementation.
I would like to purchase one of your services- what do I do ?

To initiate a project - simpy contact us. Provide us with your contact information and details about your project. Within a few hours we will get back to you and request all the necessary information related to the project. We will estimate duration and the budget of the project and will request your approval. For larger projects we will define intermediate results, called deliverables. We will provide schedule of deliverables for your approval. Your payments schedule will be based on it. Once all the requested information is received and the project budget and schedule are approved by you - we will start working on the implementation.
When and how do I pay ?

Whether you've purchased product or service - you pay after receiving the result. The result can be the final result of the project or an intermediate deliverable. After receiving a result, you will be given time to verify and approve it. After approval you will receive an Email with the payment instructions. We typically use PayPal online payment services as the most reliable and universal. Please let us know if you prefer any other method of payment.
How do you minimize my risks ?

We are devoted to eliminate any risk for our customers. Your risks are not only minimized - they are completely eliminated. We keep our customers in full control of the projects at any time. Here are some steps we take: We offer estimated project budget and schedule for your approval before project implementation starts. This allows you to take informed decision about the project feasibility. Pay only after deliverable or final result is delivered to you and accepted. We offer unconditional 30 days money back guarantee for the last accepted deliverable.
What if I don't like the results you've submitted?

Your acceptance of the delivered result is the only criteria to proceed with the payment. If you don't accept the results - we will improve it and submit again. You are in control of the project at any moment.
How does 30 days money back work?

30 days money back guarantee applies to every accepted deliverable. For example Business Starter Kit package has 2 deliverables: DESIGN and IMPLEMENTATION. After DESIGN has been delivered and accepted you can request full refund for DESIGN within 30 days after DESIGN acceptance date. When later Web pages IMPLEMENTATION has been delivered and accepted, you can request full refund for IMPLEMENTATION within 30 days after IMPLEMENTATION acceptance date. Let's consider following example: if DESIGN was accepted on September 15 - refund for it can be request by October 15. if IMPLEMENTATION was accepted on September 25 - refund for it can be request by October 25. Please note that refund for DESIGN (for this example only) cannot be requested after October 15. During project initiation we will provide more detailed and specific guidelines regarding refunds. Please contact us for more information on our refund policy.
How can I request a refund ?

To request a refund simply contact us. Please note that it may take 5 to 10 business days for refunded amount to appear on your account.
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© 2008 LogicStar Business Solutions
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